How can we help you?

If you have any questions about our company and our diverse baked goods, we would be happy to help you. We have already answered some of the most frequently asked questions below. If you have further questions, please do not hesitate to contact us. Send us an email; we will gladly answer.

Frequently Asked Questions

What are emulsifiers? What emulsifiers does IBIS use?

Emulsifiers are additives  which serve to mix and stabilize two immiscible liquids, such as oil and water, in a fine mixture - what is known as an emulsion. Emulsifiers are used in some of our baked goods to ensure uniform product quality and optimum freshness. IBIS uses pure vegetable emulsifiers.

Are IBIS baked products suitable for vegetarians and vegans?

IBIS has a variety of vegan and vegetarian products. These are labelled accordingly on the individual product pages (nutritions). 

Do any IBIS products contain allergens?

When shopping, people affected by allergies are dependent on obtaining reliable information on the composition of foodstuffs.
This is why foodstuff manufacturers are required to label all pre-packaged goods. Please refer to the relevant details on the package about what possible allergens might be present in the different IBIS products. 

What is gluten? Do IBIS baked goods contain gluten?

Gluten is a protein that is usually well tolerated and is found in many cereals and which is of crucial importance for the baking properties of a given flour.

However, people who are sensitive to gluten  or who suffer from coeliac disease must strictly refrain from eating it because consuming gluten-containing products can have far-reaching consequences for their health. All IBIS' baked products contain gluten.

What does the term "Original French" mean?

IBIS products with names like "original French", "original Italian" or for example "original Spanish" are ones that are baked according to traditional recipes in the respective countries of origin. To achieve this, we work in conjunction with the best bakeries from all over the world and produce the finest pastries from the best ingredients. So our IBIS Baguettes are not only called baguettes, but are indeed original French baguettes. The same of course applies equally to our original Italian Tramezzini or our original Spanish Magdalenas.

Does IBIS use genetically modified ingredients?

Generally speaking, throughout our entire range of baked goods, we do not use genetically modified raw materials. 

Does IBIS use eggs produced in barns?

For products containing eggs or egg products, IBIS uses exclusively eggs from hens kept in barns

Where can I buy IBIS products?

We will be happy to assist you if you want to buy a particular IBIS product in your area. Please send us an e-mail indicating the exact product name, your post code and your name or use the Contact Form.
We will get back to you as soon as possible.

Can you freeze IBIS products?

IBIS pre-baked goods such as our baguettes, bread rolls and croissants, can be frozen for about a month in the unopened package. In this case, we recommend freezing them immediately after purchase. Before reheating, the product should not be thawed and refrozen.

What does the name IBIS actually mean?

IBIS is an abbreviation for “Internationaler Backwaren Import Service“ ("International Bakery Import Service“).

How can I report a problem or make a comment to IBIS?

For questions or comments feel free to use the Contact Form or send us an e-mail.

IBIS provides top-quality products. However, if you still are not satisfied, please complete the Complaint Form. Your satisfaction is important to us!

How can I apply for a job at IBIS?

If you wish to apply to work for us - regardless of whether you are just starting out or are an experienced professional - the appropriate Application Form is available in our Career Portal. On this web page, you will also find more information about a career at IBIS.